Privacy Policy

Last updated: March 27, 2026

1. Information We Collect

When you submit a service request through our website, we collect the following personal information:

  • First and last name
  • Phone number and mobile phone number
  • Email address
  • Street address, unit number, and ZIP code
  • Government-issued photo ID (required for service activation)
  • Preferred contact time

We also collect information when you contact us via SMS, including your phone number and message content.

2. How We Use Your Information

We use your information to:

  • Check fiber internet availability at your address
  • Process and fulfill your service request
  • Contact you regarding your inquiry via phone, SMS, or email
  • Share necessary information with internet service providers (AT&T, T-Mobile, and others) to activate your service
  • Comply with legal and regulatory requirements

3. SMS Communications

By submitting our service request form or texting us at (989) 342-3765, you consent to receive SMS messages from GoodFiber related to your service inquiry. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP.

4. Information Sharing

We do not sell your personal information. We share your information only with:

  • Internet service providers necessary to fulfill your service request
  • Service providers who assist us in operating our website and communications
  • Law enforcement or government agencies when required by law

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Government ID uploads are stored securely and accessed only for service activation purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill your service request and comply with applicable laws. You may request deletion of your data by contacting us at service@goodfiber.org.

7. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at service@goodfiber.org.

8. Contact Us

If you have questions about this Privacy Policy, please contact us: